Healthcare Customer Reviews
In healthcare, in particular, customer reviews play an integral role in whether or not a potential customer chooses your business or continues their search. Getting regular positive reviews shows that your business not only has a good flow of customers but that they have had a favorable experience with your healthcare business.
We understand how important this is and more often than not implement our local reviews invitation system to ensure our clients are taking advantage of each and every opportunity to get a review from their customers.
Guided Feedback Processes
Our system notifies you when you get new reviews and whether they are favorable or not. Though most of your reviews should potentially be positive the occasional negative review may also come through. When this happens it is important that your team follows-up on it and gains an accurate picture of what happened to then addresses the user in a professional manner.
Responding to positive reviews are just as important as addressing negative ones. Our team helps guide you on effective ways you can address different scenarios giving you the confidence and the process to improve and maintain your healthcare business’ online reputation.